FAQ regarding our products

Where are FAIR SQUARED products made

Our products are made in Germany. The exceptions are our products made from fair-trade natural rubber or cotton (for example condoms or menstrual cups), which are manufactured on site in Sri Lanka, India and Thailand – at partner facilities certified under the Fairtrade or Fair Rubber standards.

How do I use your products correctly? Where can I find helpful tips and guidance?

Most of our products are self-explanatory – for some, you’ll find additional usage instructions directly on the packaging.

Do FAIR SQUARED products contain palm oil or microplastics?

We do not use palm oil in any of our products – and we explicitly instruct our suppliers not to use or purchase palm oil or palm oil derivatives for our products either. Avoiding palm oil is part of our sustainability commitment, which also underlies our Fairtrade certification. Likewise, none of our products contain intentionally added microplastics, as defined under EU law (Regulation (EU) 2023/2055).

Why don’t products ever have a 100% Fairtrade share?

On the back of our packaging, we state the proportion of ingredients from Fairtrade sources, and you may notice that it’s never 100%. First of all, we want to stress that we source every ingredient through Fairtrade wherever possible. It’s simply not always possible, though. A good example is water: it simply doesn’t appear on Fairtrade International’s list of raw materials and cannot be certified.

Some prices seem a bit high compared to conventional cosmetics – why is that?

Many of our products are handmade in relatively small batches, which naturally affects the product price. On top of that, as part of our Fairtrade certification we ensure fair pay for everyone involved along the supply chain, and we take a clear stance against price dumping. Thanks to their high quality, our products can also be more economical to use than comparable conventional cosmetics, meaning you need to repurchase them less often. By the way: every year we review our price lists and, wherever possible, pass any savings directly on to our customers.

Are your products suitable for sensitive skin or allergies?

There’s no blanket answer to this, since every skin reacts differently. All ingredients are listed in full as an INCI list on the packaging and in our online shop, so you can check them with your dermatologist beforehand. If you have sensitive skin, we recommend testing a new product on a small area of skin first.

Why can the scent, colour or texture of a product vary slightly from batch to batch?

Because we rely on natural, nature-identical and nature-derived raw materials, the scent, colour or texture can vary slightly depending on the batch and the harvest time of the raw materials – unlike with synthetically standardised ingredients. This is normal and has no effect on the quality or effectiveness of the product.