FAQs about our products

Where are FAIR SQUARED products manufactured?

Our products are manufactured in Germany. The exception is our range made from fair-trade natural rubber or cotton (e.g. condoms or menstrual cups), which are produced locally in Sri Lanka, India, Malaysia or Thailand.

How do I use your products correctly? Where can I find useful tips and guidance?

Most of our products are self-explanatory – for some, you’ll find additional instructions directly on the packaging.

Do FAIR SQUARED products contain palm oil or microplastics?

We do not use palm oil and contractually require our suppliers to refrain from using palm oil derivatives as well. We regularly verify compliance with this requirement. The palm oil ban is a voluntary commitment and goes beyond the requirements of Fairtrade certification. We also ensure that none of our products contain intentionally added microplastics as defined by the EU (Regulation (EU) 2023/2055).

Why do products never have a 100% Fairtrade content?

On the back of our packaging, we specify the proportion of ingredients sourced from Fairtrade, and you may notice that this is never 100%. First of all, we would like to emphasise that we naturally source every available ingredient through Fairtrade wherever possible. However, this is simply not always the case. A good example is water: it simply does not appear on Fairtrade International’s list of raw materials and cannot be certified.

Some of the prices seem a bit high to me compared to conventional cosmetics – why is that?

Many of our products are handmade in relatively small batches, which naturally affects the price. In addition, as part of our Fairtrade certification, we ensure fair remuneration for everyone involved in the supply chain and take a firm stance against price dumping.

Are your products suitable for sensitive skin or allergies?

There’s no one-size-fits-all answer to this, as everyone’s skin reacts differently. All ingredients are listed on the packaging and in the online shop as an INCI list, so you can check them with your dermatologist beforehand. If you have sensitive skin or medical skin conditions, we recommend testing a new product on a small area of skin first. In any case, please consult your dermatologist if you have such concerns.

Why can the scent, colour or consistency of a product vary slightly from batch to batch?

Because we use natural, nature-derived and nature-identical raw materials, the scent, colour or consistency may vary slightly depending on the batch and the harvest time of the raw materials – unlike with synthetically standardised ingredients. This is normal and does not affect the quality or effectiveness of the product.